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About Us
Poker-Chips.co.uk is owned by World of Gambling LLP who are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us via the contact link.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy
and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be
asked for a few details that we need to be able to satisfy the order.
Sorry, but bank restrictions prevent us from taking orders by telephone.
Unless you have a trade account payment with order will be required. New trade enquiries, please call 01423-816790.
We accept credit card payment. If you are shopping from the Eurozone, USA or anywhere else, simply place your credit card
company will convert the transaction to your own currency *at the prevailing exchange rate*.
We accept Visa, Visa Debit, Mastercard, Maestro, Solo and American Express.
Your card will be debitted in the name of World of Gambling, which is the name that will appear on your card statement.
Shipping And Handling
Please choose from the options given on the order processing pages. In Great Britain deliveries are by next-working-day courier.
We do not use Royal Mail unless circumstances dictate or we are rquested to do so. Use of Couriers ensures speedy and secure
delivery of order.
European Union orders are sent by Parcel Force and take 2-7 days on average. Online tracking numbers will be sent by email.
Orders to European countries which are not members of the EU, such as Norway and Switzerland require customs clearance.
Unfortunately that adds to the cost of delivery because the couriers have to present the parcel to customs and obtain certification.
In addition, you may have to pay local tax and duty. However, VAT at 17.5% is not payable. Sorry, we can not deliver to BFPO addresses.
Most items will require a signature on delivery.
Delivery Schedule
Yes, we know you've left it very late; you've got a game on Friday and it's now Thursday afternoon or it's your friend's birthday
tomorrow and only just remembered!
Please trust us that we will send all orders out just as soon as we can - there's absolutely no reason why we would want to hang
on to things and cause delays. In practice we usually ship on Mondays, Tuesdays and Thursdays and send orders received before 9am
on that day (please see 'shipping and handling' for how).
However, we can NOT guarantee that you will get your goods the next day - trains have been known to de-rail, lorries occasionally
crash, people get ill, computers crash and, most commonly, people are out when couriers try to deliver.
What we do guarantee is that we will despatch all good in stock within three working days by 24 hour courier. A signature will
be required on delivery which may be at any time 9am to 5pm, Monday to Friday. European orders are generally received within
five days from despatch and other International orders are generally received in under ten days. We will send you an email when your
goods have been sent, along with tracking details or if there is a problem.
Back Orders
If your item is not in stock, we will back order for you - that means we'll wait until it is in stock and then send it out.
You will always be emailed if a product is likely to be out of stock for more than a week.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the
exempt button to reduce VAT to zero.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are
encrypted in the software when the order is placed using 128 bit encryption on a Lloyds Banks' secure SSL server (note: you will
only see the golden padlock symbol on the page where you enter your credit card number). The number then goes straight to the
processing bank where it is authorised. We do not 'see' the numbers and they are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction - if you have any problems at all, please call Roger on 01423 816790.
Reaching Us
By Email
Email: Via the "contact" link above
By Fax
Fax: +44-1423-874445
Privacy Policy
Poker-Chips.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of
the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if
the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have
logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy'
and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features
that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm
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